Delete your account
Last updated 2 September 2026
You can ask us to delete your Syncs account and the personal data linked to it. There is no fee. Deletion is permanent.
Delete in the Android app
If you can still sign in:
- Open the Syncs app.
- Go to Settings.
- Tap Delete account and type CONFIRM.
That removes the account straight away.
Request deletion by email
If you uninstalled the app or cannot sign in, email us from the address on the account. We will confirm it is your account, then delete it. Email requests are completed within 30 days.
Or write to noreply@syncs.co.za with the subject “Account deletion request” and the email address on the account.
What we delete
- Your profile: name, email, hashed password, and optional business name and VAT number.
- Receipts, photos, PDFs, and the data we read from those slips.
- Connected mailbox tokens and imported e-receipts.
- Workspace invites and sharing tied to your account.
- App sign-in tokens.
What we may keep
- Payment references we must keep for tax or law, if you paid for a plan.
- Security logs for a limited time, to prevent abuse.
- Copies in backups until those backups rotate, usually within 30 days.
We do not delete another person’s account. Members keep their own data unless they also ask us to delete it.
After deletion
You will not be able to sign in or recover the account. We send a short confirmation email when the deletion is done.